Frequently Asked Questions

1. General Questions:

What is Branddu?
We are a merchandising company focused on increasing user engagement through amazing, high-quality customized products.

How can I place an order?
It's very easy! After browsing the products, select the one you like, add your logo/art/text, choose the printing technique that suits you, select the color, the number of pieces, add it to the cart, and you're done! Just follow the steps to complete your purchase.
How long does it take for my order to be ready?
Standard production takes 5 to 7 business days. Once production is complete, shipping time depends on your location, and we'll share the estimated delivery date with you.

How long does shipping take?
It depends on your location. Once production is complete, you'll receive an email with your tracking number and the estimated delivery date. If you have a deadline, contact us before placing your order and we'll help you plan the timing.
How can I track my order?
Once production is complete, you will receive an email with your tracking number and the estimated delivery date.
Do you offer international shipping?
Yes, we do offer international shipping! However, you must ensure that your country's regulations allow the entry of the selected products.

In what cases can I request a refund?
If the products you receive have a manufacturing defect and/or the printing or customization has a quality issue. Additionally, all products must be returned to the following address: Río Hudson 13, Cuauhtémoc, Cuauhtémoc, 06500, Mexico City. Once the return is completed, the refund will be processed within 10 to 15 business days.

How do I customize my products?
Once you select the product you like, click the “Customize” button. A customization modal will open where you can add your logo/art or create text from scratch. You will be able to customize all 4 views of the product. Once finished, you must choose a customization technique. Please note that only one customization technique can be selected per product. And that’s it! Your product has been successfully customized and you can proceed to checkout.

How do I request an invoice for my order?
To request an invoice, simply go to the bottom of the page to the “Invoicing” module and follow the steps by completing the form and attaching the required documents.
How long does it take to receive my invoice?
Once the information is received by email, we will send your invoice within 2 to 4 business days.

How do you protect my personal information?
We implement security measures to protect customer information, which are detailed in our privacy policy.

How can I contact customer support?
You can do so through the WhatsApp chat button available on the website or by email at ventas@branddu.com
What are your customer service hours?
Our hours are Monday to Thursday from 9:00 A.M. to 6:00 P.M., and Fridays from 9:00 A.M. to 4:00 P.M.